Hi, I'm Francie-Anne, Business Improvement Consultant and Founder of Form & Found
A business improvement consultant with fifteen years inside growing businesses, not advising from the sidelines.
My Story
Based in Mildura, I've spent more than 15 years working inside growing businesses, supporting owners and leadership teams to strengthen operations, improve performance and implement practical improvements.
I’ve led projects involving business systems implementation, process improvement, governance, operational reporting, workforce planning, recruitment, business development and strategic partnerships. More recently, my role expanded to leading broader operational improvement initiatives focused on building stronger, more sustainable businesses. My practical experience is complemented by a Diploma of Leadership & Management, strengthening my expertise in leadership, operations and organisational improvement.
I don’t believe in overcomplicating business. I believe in asking the right questions, solving the right problems and working alongside business owners to turn ideas into practical action. Whether I’m strengthening leadership, improving systems, leading business improvement projects or supporting sustainable growth, my focus remains the same: helping businesses build stronger foundations for long term success.
LEADERSHIP & PEOPLE
Diploma of Leadership & Management | Certificate IV in Legal Services | Certificate III in Business Administration
Core Capabilities & Qualifications
OPERATIONS & GOVERNANCE
GROWTH & COMMERCIAL
Business Systems & Operational Improvement
Streamlined workflows and strengthened reporting.
SOPs | Workflow Redesign | Reporting
"No job is ever too big or too small for Francie. Her dedication is next level, and she approaches everything with incredible attention to detail, thoroughness and commitment. She has a wonderful ability to make change feel achievable and to bring out the best in the people around her.
Francie is truly someone who makes a difference wherever she goes, and I would highly recommend her to anyone looking for someone who can lead change, build a team and get things done."
KYLIE - MANAGEMENT ACCOUNTANT
TGF ACCOUNTING PTY LTD
How I've Helped Businesses
Leadership & Organisational Improvement
Clearer structures and performance expectations.
Structure Reviews | Workforce Planning
Business Growth & Strategic Partnerships
Referral networks and regional growth initiatives.
Partnerships | Community Engagement
Systems & Operational Improvement
Systems implementation, workflow redesign and reporting that strengthened efficiency and consistency.
Customer Experience & Service Delivery
Customer journeys and onboarding for more consistent client relationships.
A snapshot of practical business improvement initiatives delivered throughout my career.
What a Business Improvement Consultant Does in Practice
Business Development & Partnerships
Strategic partnerships and referral networks that supported sustainable growth.
People & Organisational Development
Recruitment, onboarding, performance frameworks and team culture that strengthened team accountability
Why Form & Found
Experience from inside
Fifteen years in growing businesses, not consulting from outside them.
Straightforward
No unnecessary complexity, no frameworks for their own sake.
We stay to implement
The report isn't the deliverable. The change is.